Job Description

REQUIREMENTS

• Ability to complete approximately one day of familiarization training before independently supporting and maintaining IT endpoints.
• Strong help desk and endpoint support experience.
• Previous experience with the following tasks:
  • Device Management: Computers, Printers, VoIP, Cellphones
• Device onboarding and offboarding procedures
• Imaging, deployment, and configuration of end-user devices
• Device decommissioning and disposal
• Asset inventory updates and reconciliation o Service Management
• Responding to and resolving incident tickets
• Fulfilling service request tickets for hardware/software/support needs o Device Inventory
• Inventory control and stock tracking of endpoint hardware
• Support with receiving, organizing, and preparing devices for deployment o Active Directory (Users and Devices)
• User account creation, modification, and disabling
• Group membership management and routine cleanup of inactive accounts o Software Installation and Configuration
• Familiarity with deployment of a broad range of supported software (200+ apps)
• Installation and configuration of M365 Office Suite
• Support for Adobe and other commonly used district applications o Documentation and Validation
• Contribution to process validation and workflow documentation
• Development of end-user support guides and Knowledge Base
• Creation and maintenance of technical documentation and procedures

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.