Job Description

QUALIFICATIONS
Minimum of eight (8) years of experience in the following areas:

• Troubleshooting and consulting on system problems and develops workable solutions.
• Developing training curricula and conducting formal training sessions covering assigned system modules.
• Designing, developing, coordinating, and conducting test cases for User Acceptance Testing (UAT).
• Reviewing technical instructions to system users and provides feedback to business leads.
• Reviewing completed requirements, complex project deliverables, designing document plans, and providing comments to vendor application partners.
• Reviewing and analyzing system dual participation records.
• Analyzing user requirements from both state agency and local agency staff and communicates testing requirements, training, and feedback to business leads for enhancements to production.
• Consulting and escalating project decisions to the business lead for final decisions and approval of complex project deliverables.
• Identifying potential project risks and provides strategies for mitigation to the business leads.
• Tracking progress to ensure project deliverables are completed on time.
• Developing and completing test plans to validate solutions.
• Providing quality customer service to external and internal customers by prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, and seek improvements in the advanced planning and business processes.
• Providing guidance and explains processes to interested groups and team members
• Providing quality customer service by responding to all inquiries and requests promptly.
• Reviewing Sprint summary reports.

Minimum of five (5) years of experience in the following areas:

• Serving as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.).
• Strong experience as a data analyst in analyzing raw data, and as a business analyst in requirements gathering, understanding technology

PREFERRED

• Project management experience with PMP are a plus.
• State WIC or WIC Local Agency experience

• Reviews, analyzes, and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Familiar with industry standard business process mapping, and reengineering.
• Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.