Job Description

Claims Examiner (E&O)

Location: Toronto, ON (Hybrid)
Job Type: Permanent | Full-Time
Salary: $80,000–$95,000 CAD + Annual Bonus

About the Opportunity

Leap Recruitment Partners is partnering with a leading global specialty insurance organization to recruit a Claims Examiner (E&O).

Key Responsibilities

• Manage a portfolio of complex Professional Liability (E&O) claims from initial reporting through final resolution.
• Investigate coverage, liability, and damages while applying sound claims handling practices and technical expertise.
• Utilize working knowledge of Commercial General Liability (CGL) and related casualty lines to manage multi-line exposures where applicable.
• Maintain accurate claim documentation, timely diary management, reserve updates, and clear coverage positions.
• Develop and execute effective resolution strategies, including negotiations, mediations, settlements, and litigation management.
• Direct and collaborate with external legal counsel throughout litigation, mediations, and trials.
• Communicate proactively with brokers, insureds, legal counsel, third-party administrators, and internal stakeholders.
• Participate in broker meetings, renewal discussions, and client-facing conversations as required.
• Identify claim trends, emerging risks, and loss patterns while providing insights and recommendations to leadership.
• Ensure all claims are managed in accordance with company policies, claims philosophy, reserving guidelines, and regulatory requirements.
• Effectively prioritize workload and manage competing deadlines while maintaining exceptional customer service.

Qualifications

• Minimum 3 years of claims handling experience, preferably within Professional Liability, Errors & Omissions (E&O), and/or Commercial General Liability (CGL).
• Property claims experience is considered an asset.
• Demonstrated ability to independently manage complex claims files and make sound coverage and settlement decisions.
• University degree preferred.
• CIP designation or actively working toward completion.
• Legally eligible to work in Canada.

What You'll Bring

• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical thinking and sound decision-making abilities.
• Advanced negotiation and conflict resolution skills.
• Ability to build and maintain strong relationships with brokers, insureds, legal counsel, and internal stakeholders.
• Exceptional organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Collaborative mindset with the ability to work independently and as part of a team.
• Strong business acumen with a practical, solutions-focused approach to claims management.
• Proficiency with Microsoft Office applications.
• Experience using AI productivity tools such as Microsoft Copilot or similar is considered an asset.
• Bilingualism (English/French) is considered an asset.

Why Join?

• Competitive salary of $80,000–$95,000 CAD, plus annual bonus opportunity.
• Comprehensive health and dental benefits.
• Employer-matched RRSP program.
• 20 days of vacation, plus additional floater days.
• Hybrid work environment (3 days per week in the office).
• Ongoing learning, professional development, and career advancement opportunities.
• Join a respected global specialty insurer known for its collaborative culture, technical excellence, and employee-first approach.

Ready to Take the Leap?

If you're an experienced Claims Examiner (E&O) looking to advance your career with an industry-leading organization, we'd love to hear from you


At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.