Job Description

Project/Program:

NYMatters, CRB Modernization; Application Modernization Program.

This position requires to build training environments and develop documentation for multiple technology needs. Candidate will work with subject matter experts, application developers, training staff, and users to understand the applications and business processes in order to develop the required materials.

Day-to-day Tasks:

Day-to-day tasks may include but are not limited to:

• Create technical documentation, including but not limited to training materials, test scripts, user guides, correspondence to end users, functional descriptions, application glossaries, guidelines for end users, reports, policies and standard operating procedures, and presentations.
• As applications development process proceeds, written materials need to be updated with the changes in the application and its processes and changes in the business processes.
• Document business work processes, use cases and scenarios to support applications requirements and design.
• Assist with developing statements of work and procurement documents.

Mandatory Qualifications:

Systems Analyst–

Specializes in analyzing, designing and implementing information systems. Assesses the suitability of information systems in terms of their intended outcomes and liaises with end users, software vendors and programmers in order to achieve these outcomes. Uses analysis and design techniques to solve business problems using information technology. Serves as change agent, who identifies the organizational improvements needed, designs systems to implement those changes and trains and motivates others to use the systems.

Expert:

84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

Requested Qualifications:

• 84 months of experience authoring technical and business process documentation including user guides, training manuals, processes, policies and procedures.
• 36 months of experience creating user-facing documentation, instructions and training materials for Enterprise applications that serve multiple groups with user bases of over 1,000 users in the public or private sector.
• 36 months of experience working with technical staff and stakeholders at all levels to define, model, document and analyze business and technical processes.
• 36 months of experience preparing testing materials including test plans, scenarios and scripts, and test execution tracking and reporting.
• 12 months of experience writing effective AI prompts in support of document analysis, drafting, or other BA tasks.
• 12 months experience building reports using Oracle Analytics tools like OBIEE or Oracle BI Publisher.
• 12 months experience producing user-facing documents that strictly adhere to WCAG 2.2 Level AA compliance and institutional accessibility benchmarks.
• 12 months of experience creating instructional videos using UPK or other tools.
• 12 months of experience preparing procurement documents such as RFP.
• 12 months of experience working with Public sector.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.