Job Description

Project/Program:

Department of Labor's UISIM (Unemployment Insurance Service Improvement) project.

The IT Specialist position supports the UISIM project, a multi-year program to redesign, implement, operate, enhance, and maintain the integrated systems used by the New York State Department of Labor's Unemployment Insurance program. The resource will provide specialized technical support, knowledge transfer, incident resolution, enhancement delivery, and documentation for UISIM applications and platforms.

Day-to-day Tasks:

The selected candidate will provide middleware and software administration support for UISIM. Activities include, but are not limited to:

• Administer, configure, maintain, monitor, patch, and troubleshoot Red Hat JBoss BAM/BPM, IBM WebSphere 8.5, ActiveBatch, PSPDF, OccuCoder, JMeter, and related middleware components.
• Support application deployments, batch scheduling, integrations, interfaces, and production operations across UISIM environments.
• Monitor middleware availability, capacity, performance, logs, and alerts; diagnose incidents and implement corrective actions.
• Conduct performance and load testing using JMeter and analyze results to identify bottlenecks and remediation options.
• Coordinate with application developers, cloud engineers, security teams, and business stakeholders to resolve incidents, defects, and enhancement requests.
• Support software upgrades, security patching, configuration changes, disaster-recovery readiness, and change-management activities.
• Create and maintain architecture diagrams, configuration records, runbooks, operational procedures, and troubleshooting documentation.
• Assist with technical-debt remediation and modernization or replacement of UISIM middleware and workflow components.
• Provide knowledge transfer and mentor State staff in middleware administration and operational support.

Mandatory Qualifications:

IT Specialist–

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Senior:

60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

Requested Qualifications:

• 60 months of experience administering and supporting enterprise middleware or application-server platforms in production environments.
• 48 months of experience installing, configuring, maintaining, patching, upgrading, and troubleshooting Red Hat JBoss BAM/BPM or IBM WebSphere.
• 36 months of experience administering enterprise workload automation or batch scheduling tools such as ActiveBatch.
• 36 months of experience supporting application integrations, interfaces, deployments, and production incident resolution across distributed systems.
• 36 months of experience conducting application or middleware performance testing and analysis using JMeter or a comparable performance-testing tool.
• 24 months of experience supporting document-processing or specialized business applications such as PSPDF or OccuCoder.
• 24 months of experience creating operational runbooks, architecture or configuration documentation, and providing knowledge transfer to technical staff.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.