Project/Program:
Department of Labor’s (DOL’s) UISIm (Unemployment Insurance Service Improvement) project.

The position is in support (testing) of the UISIm project, a multi-year program effort to redesign, implement, and test business process improvements for the Department of Labor’s customers, partners and internal staff. UISIm replaces the 40+ year old Unemployment Insurance (UI) legacy computer systems and manual procedures with a new and improved integrated computer system.

Day-to-Day Tasks:
Daily tasks will include but are not limited to the following:
1. Work as a liaison among NYS Department of Labor Subject Matter Experts and ITS Technical Teams in order to elicit, analyze, communicate, and validate the requirements of business processes, policies, and information systems and for the development of new business process, policies and information systems.
2. Querying, Interpreting and analyzing data to inform decision-making and system improvements.
3. Document business and/or technical processes using flow diagrams, GUI mockups, and supporting documentation
4. Coordinate use cases, process flows and other industry standard business requirements documentation with other requirements teams for seamless process flows and system design.
5. Interact with cross-functional teams (subject matter experts, developers, architects, and database) and staff to ensure requirements are thoroughly and accurately documented and to design and document recommendations for improved business processes that enable the organization to achieve its goals.
6. Testing and debugging systems.
7. Monitoring system performance and identifying areas for improvement.
8. Collaborating with developers and other IT teams.
9. Assist in the management, initial triage, communication, and tracking of incident, defect, and enhancement tickets.

Mandatory Qualification:
Systems Analyst -
Specializes in analyzing, designing and implementing information systems. Assesses the suitability of information systems in terms of their intended outcomes and liaises with end users, software vendors and programmers in order to achieve these outcomes. Uses analysis and design techniques to solve business problems using information technology. Serves as change agent, who identifies the organizational improvements needed, designs systems to implement those changes and trains and motivates others to use the systems.

Expert -
84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

Requested Qualifications:
- 84 months experience leading a team of technical systems analysts in the gathering/analyzing of requirements for a complex project. Experience must include planning, eliciting, organizing and documenting business process requirements, encouraging stakeholders to resolve issues with design specifications, and evaluating technical solutions that have been implemented and suggesting technical process/design improvements.
- 84 Months experience in working with project stakeholders to implement solutions (Development team, Business SMEs) by creating/analyzing business requirement document (BRD), software requirement specifications (SRS), business rules, traceability matrix, workflow diagrams, or other business or system requirement artifacts
- 60 months experience creating SQL queries to analyze/validate back-end data processing for the purpose of identifying software system defects/anomalies.
- 48 months experience creating/analyzing workflow diagrams, business process diagrams, and technical process diagrams using MS Visio.
- 36 months experience creating wireframes for screen mockup/requirement purposes.