Job Description

I. DESCRIPTION OF SERVICES


Texas Department of Public Safety requires the services of 1 Process Improvement Manager 3, hereafter referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Texas Department of Public Safety.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Department of Public Safety and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Public Safety will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

TXDPS is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.



The contractor will be responsible for:

- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.

- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.

- Conducting an end-to-end review of selected business processes across designated departments or functional areas.

- Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.

- Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.

- Designing optimized "To-Be" workflows and transition plans.

- Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.

- Establishing metrics to track improvements and ROI.

- Facilitating working sessions, process mapping workshops, and training as needed.

- Collaborating with IT and operations teams to align process improvement plans with system capabilities.

- Supporting the development of implementation roadmaps and change management strategies.


II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years	Required/Preferred	Experience
8	Required	Process engineering, operations optimization, or business process improvement
5	Required	Evaluating current state processes and optimizing processes
1	Required	Specifying software system requirements to design improved solutions
1	Required	Six Sigma Black Belt certification
1	Required	Proven track record of leading process transformation initiatives in large organizations
1	Required	Proficiency in process modeling tools (e.g., Visio etc.)
1	Required	Strong facilitation, communication, and stakeholder management skills
1	Required	Experience with operational metrics, workflow optimization, and cross-functional team collaboration
1	Preferred	Experience in regulated or government environments
1	Preferred	Familiarity with process automation or low-code tools
1	Preferred	Lean certification

III. TERMS OF SERVICE

Services are expected to start 09/01/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 2000 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Department of Public Safety. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 5805 N Lamar Blvd, Bldg G, Austin, Texas 78753. The working position is Hybrid - On Site and Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Department of Public Safety will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Department of Public Safety.