Job Description

Project/Program: CONNECTIONS

Job Description:

Provide support for child welfare applications and initiatives.

Day to Day:

Day to Day tasks to be performed by candidate include:
• Provide CONNECTIONS user support via in-person, email and telephone
• provide direct, on-site instruction to individual users and small groups
• provide instruction on newly released functionality
• deliver presentations to line staff
• monitor compliance with data entry requirements
• review training materials
• provide technical assistance with data warehouse

Mandatory Qualifications:

IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level: 36 - 60 months: Candidate is able to work independently, without assistance.

Requested Qualifications:

- 36 months of experience providing IT support to users. 
- 36 months of experience providing implementation support services. 
- 18 months of experience providing onsite systems support in a child welfare environment. Child welfare is defined as child protective, foster care/permanency or preventive services. 
- 18 months of experience in training staff in a child welfare application. Child welfare is defined as child protective, foster care / permanency or preventive services.
- Backelor's Degree