Job Description

Project/Program: CONNECTIONS

Job Description: Provide support for child welfare applications and initiatives.

Day to Day:

Day to Day tasks to be performed by candidate include:
• Provide CONNECTIONS user support via in-person, email and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse

Mandatory Qualifications:

IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level: 36 - 60 months: Candidate is able to work independently, without assistance.

Requested Qualifications:

- 36 months of experience providing IT support to users. 
- 36 months of experience providing implementation support services. 
- 18 months of experience providing onsite systems support in a child welfare environment.
- 18 months of experience in training staff in a child welfare application.
- Bachelor’s Degree