Job Description

• Make outbound calls to customers to provide assistance and support
• Handle customer inquiries and resolve any issues or complaints
• Analyze customer needs and recommend appropriate products or services
• Maintain accurate and detailed records of customer interactions
• Collaborate with other team members to ensure excellent customer service

• 1 year or more post-secondary education OR 2 years equivalent work experience
• 1 year or more of customer service preferred
• Recognition and problem resolution for mid-to-high level customer service issues
• Independent decision-making
• Excellent communication skills, interpersonal skills and professional phone demeanor
• Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
• Ability to learn internal, proprietary systems.
• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.
• Analytical, with a sense of urgency and the capability to take individual initiative in role when.
• Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.