Job Description

Job Title: Transmission Operations Support Specialist
Location: Hybrid – Allentown, PA (Tues–Thurs in office, Mon/Fri remote)

Overview:
This role supports the PPL Transmission Operations Support team by helping maintain and improve operational applications, procedures, and documentation. The ideal candidate will have experience with transmission operations and a strong understanding of electric system operations and one-line schematics.

Key Responsibilities:

1. Transmission Outage Application (TOA) Support

• Audit and validate TOA and iTOA applications to ensure all devices in the Energy Management System (EMS) are correctly designated and represented.

• Ensure switching steps used by operators are properly configured in TOA.

• Establish controls and procedures to maintain ongoing accuracy of TOA data.

• Explore digital switching opportunities in ORCA/iTOA to reduce reliance on paper-based switching.

2. Operator Station Notes and Customer Operating Instructions (OIs)

• Recreate Rhode Island (RI) station notes to match the standardized Pennsylvania (PA) format.

• Maintain and update existing station notes to reflect system changes.

• Standardize and update Customer Operating Instructions.

3. Operational Procedure Development
Support the development and documentation of best practices and process improvements in the following areas:

• Operations studies

• EMS modeling and advanced applications

• EMS alarming optimization

• EMS facility rating practices

Qualifications:

Required:

• Associate degree
  – OR –
  1–2 years of related industry experience in lieu of a degree

Preferred:

• Transmission Operations experience

• Familiarity with electric system operations and one-line schematics

• Understanding of EMS, TOA/iTOA, and digital switching technologies