Job Description

Position: Customer Care Representative
Address: 70 Houston TX 77040
Parking: Yes
Work hours: 8:00 am to 5:00 pm
Pay: $21/hour

Top 3 Requirements:
1 – AS400 experience is highly preferred
2 – Customer Service experience required
3 – Experience working with Sales and Warehouse teams a plus

Duration: TTP
Software: AS 400
Soft Skills: Go-getter, hard worker, Team player, Problem solver
Years of experience: 1+
Education: High school diploma or BA preferred
Dress Code: business casual

Description:

Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Atlanta, GA distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensuring service levels are clearly understood.

Duties and Responsibilities
Answer general Customer Questions via Email and Phone.
Demonstrate the skills and product knowledge required to perform job functions.
Knowledge and use of electronic catalog and Global website.
Learn to navigate the AS400.
Support Customer Care Operations for Dealers and Territory Managers.
Process Demo requests.
Check order status/electronic orders.
Check inventory.
Provide product information and pricing.
Process credits, return authorizations and factory charge backs.
Process Parts Express, Warranty and Replacement Orders.
Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services.
Process Order Addendums.
Track shipments.
Research and resolve customer inquiries.
Review appropriate daily reports.
Follow and adhere to department/company guidelines.
Daily check-in with Customer Care Supervisor.
Attend weekly Teams meetings with Supervisor.
Working to meet Time to Reply Average for response time.
Escalate open issues with no response to supervisor.
Maintain an open issue log.
Participate in all Global Teams training meetings.
Other duties as assigned.

Requirements
Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently.
Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly.
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals.

Education
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.