Job Description

Customer Service Representative

Pay: $19–$20 per hour

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, vendor coordination, and customer communication. This role requires a high level of accuracy, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Accuracy is key and essential to success in this position, as the role directly impacts customer satisfaction, order fulfillment, and vendor coordination.

Key Responsibilities

1. Customer Interaction

• Troubleshoot and resolve product-related issues using a customer-centric approach

• Maintain accurate and up-to-date customer records by documenting all interactions thoroughly

• Communicate with customers in a positive, empathetic, and professional manner

• Demonstrate strong attention to detail when addressing customer inquiries and requests

2. Order Management

• Execute order entry based on customer requests and purchase orders with a high degree of accuracy

• Submit purchase orders to the appropriate vendors and ensure all order details are correct

• Receive and verify vendor order confirmations

• Send order confirmations to customers and respond promptly to inquiries

• Update and maintain all order-related documentation accurately

3. Vendor Coordination

• Communicate with vendors regarding order details and ship dates

• Confirm accurate ship dates and relay updates to customers in a timely manner

• Track inbound and outbound shipments to ensure visibility and transparency

4. Order Adjustments & Freight Coordination

• Proactively notify customers of any ship date changes and adjust orders accordingly

• Generate freight quotes from Less Than Truckload (LTL) carriers and secure competitive shipping rates

5. Shipping & Logistics

• Schedule inbound and outbound shipments efficiently

• Prepare shipments for both domestic and international delivery

• Complete all required customer and shipping documentation accurately

6. Sales Team Collaboration

• Work closely with the Sales Team Liaison to update customer sheets and communicate important order details

7. Communication Management

• Answer incoming phone calls and route them appropriately

• Maintain clear, consistent communication between customers and vendors

• Develop and maintain working knowledge of evolving products and services

8. Administrative Duties

• Perform filing and record-keeping to maintain organized documentation

• Maintain a clean and organized workstation in collaboration with team members

9. Physical Requirements

• Ability to occasionally lift items weighing over 30 pounds when preparing shipments

Qualifications

• Previous customer service experience required

• QuickBooks experience is mandatory

• Strong organizational, multitasking, and time-management skills

• Excellent written and verbal communication skills

• Proficiency with order management systems and documentation

• High attention to detail with a strong commitment to accuracy

• Ability to adapt and perform effectively in a fast-paced work environment