The Demand Generation Representative will provide support to the business by successfully performing outbound calls utilizing inbound chats to drive revenue and grow business – help materialize leads to business opportunities. 

This position will serve our Water Heating Division, located in Roswell, GA.

• Taking inbound chats/ calls, nurture and qualify leads, identify customer needs, and provide solutions/services.
• Clarify information, research issues, and deliver answers to customer queries.
• Identify leads by product & channel, processing leads to appropriate sales funnel.
• Making follow-up calls and communications to ensure customer requests are completed.
• Ability to manage multiple channels of communication such as chat, email, inbound and outbound calls using CRM and other call center tools.
• Leverage adjacent teams as an off-ramp to resolve customer concerns not directly supported by the demand generation team.
• Maintain contact and lead generation records in CRM.
• Report recurring issues to management, e.g. contractor participation and conversion rates, customer satisfaction with customer journey, etc. 
• Work collaboratively with sales, plumber support, sales enablement, and customer experience to drive sales and customer satisfaction.