Job Description

1. Requirements:

• The ability to lead and drive change through CI methods and principles.
• Proven history of developing future leaders and successfully promoting from within.
• Consistent customer and sales focused approach to daily activities.
• Is a steward of building community connections.
• The drive to consistently maintain and/or increase the condition of the facility.
• A track record of controlling expenses and meeting budgetary requirements.
• Is considered a company representative or example of following company guidelines and protocols.
• Thrives to provide the highest quality service and wash experience.
• Is a positive daily influence on others.
• Successful completion of all available training including LEAD.

2. Duties – Day to Day operations

• Manage and resolve all damage claims according to company guidelines.
• Manage and resolve all customer complaints according to company guidelines.
• Manage and schedule all labor.
• Perform recruiting for the site. Screen, filter, and interview utilizing company systems and protocols.
• Manage and perform all equipment preventive maintenance.
• Manage inventory of critical spare parts and chemistry at the site.
• Manage and stock employee uniform inventory.
• Manage all customer service functions such as membership cancellations and refunds.
• Lead all critical repairs. Utilize the equipment support team efficiently.
• Purchase tools, parts, and supplies as needed.
• Manage any contractors performing work on site.
• Perform local sales and marketing in partnership with corporate teams.
• The GM is the first point of contact for all site inquiries, contracted services, and community outreach.

3. Incentives/Compensation for GM

• Eligible for standard Site Manager quarterly incentive program. Based on Labor control (CPMH), Membership Retention, and Facility audit.
• 1% of total sales, paid monthly (mid- month). 1% of controlled profit, paid monthly (after month end).