Job Description

Our client, Barranco Enterprises, is a faith friendly Maintenance and Construction company that is rapidly expanding and has an impressive track record of delivering top-notch projects. They are seeking to add a talented Account Manager to join their dynamic team in Alpharetta and help them continue their growth. This position is in the office, with occasional travel.

In this pivotal role, you’ll build and nurture strong relationships, serve as the primary point of contact, and act as a trusted advisor and strategic partner for a portfolio of key client accounts. You’ll apply exceptional judgment, communication, and leadership to drive client satisfaction, retention, and growth, aligning business goals and delivering value through every interaction to foster lasting partnerships. This role calls for proactive communication, clear goal alignment, and the ability to guide clients through complex projects and evolving priorities with confidence and clarity.

The ideal candidate is a relationship-builder who thrives on collaboration, creative problem-solving, and delivering meaningful results. If you’re passionate about making an impact and representing a company with professionalism, integrity, and purpose, then this role is for you!

JOB RESPONSIBILITIES

• Serve as the trusted advisor and main liaison for all assigned customer accounts.
• Foster long-term partnerships based on integrity, responsiveness, and follow-through.
• Lead all customer communication—proactive, transparent, and consistent.

Drive Account Retention & Growth

• Achieve and maintain 95%+ retention across portfolio.
• Identify opportunities for service expansion and upsell through relationship depth and business acumen.
• Maintain an active opportunity pipeline within the CRM for all assigned accounts.

Lead Client Communication & Strategy

• Host monthly review meetings with each customer, ensuring alignment on goals, timelines, and risks.
• Partner with internal project managers and operations team to ensure successful execution.
• Translate client needs into internal action and accountability.

Manage Renewals & Scope Adjustments

• Own the full renewal process, including renegotiations and scope changes.
• Proactively communicate changes in scope or expectations to avoid misunderstandings or delays.

Reporting & Insight

• Deliver monthly and quarterly performance reports tailored to client goals.
• Offer clear insights and strategic recommendations to improve customer outcomes.

• Quickly resolve client concerns, escalating when necessary while maintaining control of the relationship.
• Document and follow up on all issues until full resolution and client satisfaction.

Cross-Functional Collaboration

• Collaborate closely with Sales, Operations, and Project Management teams to exceed client expectations.
• Support internal handoffs and ensure a seamless client experience from sale through execution.

REQUIRED SKILLS & QUALIFICATIONS

• Strong judgment, professionalism, and discretion in representing the company.
• Excellent written and verbal communication skills.
• High emotional intelligence and ability to build trust with clients.
• Ability to handle complex, fast-moving projects with multiple stakeholders.
• Experience working in CRM tools such as Salesforce, HubSpot, or Monday.com.
• Proactive problem-solver with attention to detail and follow-through.
• Strong negotiation and strategic thinking skills.
• Travel up to 20%, including occasional overnight trips.

EDUCATION & EXPERIENCE

• Bachelor's degree preferred.
• 5+ years of experience in account management, customer success, or sales.
• Experience in construction, project management, or service-related industries strongly preferred.

COMPENSATION: Salary 110k plus an opportunity to bonus; a comprehensive benefits program including medical, dental, vision, voluntary life, short- and long-term disability; and PTO.