Job Description

• Role Overview
  We are seeking a Systems Administrator to join our Technology Operations team. This role is ideal for a technical generalist, eager to grow and contribute to a collaborative, mission-driven environment. The position focuses on triaging ServiceNow requests, supporting Google Workspace and Apple device management, and participating in project and security initiatives.
  
  Key Responsibilities
  • Triage and resolve ServiceNow requests (50–60% of time) for the systems team.
  • Provide sysadmin-level support for Google Admin Console, Jamf (Apple MDM), Okta, and related tools.
  • Act as the first escalation point above help desk (not entry-level help desk, but junior sysadmin).
  • Troubleshoot MFA issues, group policies, group assignments, and user access requests.
  • Participate in project work (e.g., integrations, operational improvements, technology rollouts).
  • Conduct routine business-as-usual tasks, including monthly and quarterly user access audits.
  • Support security posture improvements and collaborate with the security team.
  • Assist with technical debt remediation and operational excellence initiatives.
  • Attend team meetings and integrate closely with the systems and security teams.
  
  
  Technical Environment
  • Google Workspace (Admin Console, user/device management)
  • Apple Devices (Jamf MDM, Mac/iOS support)
  • Okta (Identity & Access Management)
  • ServiceNow (Ticketing & workflow)
  • Slack, Zoom (Collaboration tools)
  • Familiarity with Windows Server, Chrome OS, and endpoint management tools is a plus.
  
  Qualifications
  • 2–4 years of relevant IT/systems administration experience.
  • Hands-on experience with Google Workspace and Apple device management (Jamf preferred).
  • Familiarity with Okta, ServiceNow, and common SaaS/collaboration tools.
  • Basic understanding of security practices, user access audits, and MFA troubleshooting.
  • Strong communication and teamwork skills.
  • Ability to work in a hybrid schedule (on-site 3 days/week).
  • Growth mindset and willingness to take on project work.
  
  Nice to Have
  • Experience in an educational or multi-site environment.
  • Exposure to security audits or policy rollouts.
  • Scripting or automation experience (not required, but a plus).