Job Description

Job Description

In this role, you’ll support our onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You’ll play a key role in reducing issues linked to new technology rollouts and collaborate with BX Technology experts to improve workflows.

The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You’ll maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.

Key Responsibilities:
• Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA.
• Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies.
• Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues.
• Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems.
• Install and configure computer systems and applications within the company.
• Provide in-person support to end users, delivering high-touch, white glove service.
• Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience.
• Liaise with Infrastructure and Application teams on escalated issues.
• Maintain accurate documentation of asset activities, incidents, and ticket resolutions.
• Create and maintain Knowledgebase articles.
• Support the operations of client's EMEA satellite offices, including office openings, relocations, expansions, and closures.
• Assist with onboarding new hires and ensure their technology is provisioned and ready.
• Work with third-party vendors and procurement teams to secure and manage hardware orders.
• Collaborate with internal teams to ensure best practices in asset lifecycle and IT support.
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Qualifications:
• Proven experience using ServiceNow, particularly the asset management module.
• Strong knowledge of hardware asset management and lifecycle processes.
• Hands-on troubleshooting experience with a variety of IT hardware and software platforms.
• Experience managing inventory levels across multiple offices/regions (ideally EMEA).
• Excellent problem-solving skills and technical troubleshooting ability.
• Strong communication skills, both written and verbal, with a focus on high-end customer service.
• Comfortable engaging with stakeholders at all levels, including senior executives.
• Highly organized with strong attention to detail and ability to follow and create structured processes.
• Ability to work independently and collaboratively in a fast-paced, high-demand environment.
• Self-starter with the drive to learn, grow, and add value to the team.
• Flexible and team-oriented, with the ability to meet deadlines and perform under pressure.ur onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You’ll play a key role in reducing issues linked to new technology rollouts and collaborate with BX Technology experts to improve workflows.