Job Description

JOB SUMMARY

Supports and assists with the day-to-day operations of the Information Technology Department by administering technical support to our customers.  

RESPONSIBILITIES

• Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnoses and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.

 QUALIFICATIONS

• Two-year degree in Computer Technology or the equivalent in work experience.
• Four-year Computer Technology degree preferred.
• Minimum of 2 years technical support experience.
• Knowledge of Windows desktop PC’s is essential.
• Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
• Experience working with computers in a WAN environment is helpful.
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

COMPETENCIES

• Passionate about customer service
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize and execute time management.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Requires independent judgment and decision making within area of expertise and to provide recommendations on decisions of material nature.
• Ability to meet goals, timelines, and outcomes on projects.
• Ability to interact and collaborate with customers, various departments, and management levels.
• Demonstrated specialized working knowledge of a specific department.
• Ability to solve problems using applied knowledge.
• Critical thinking and problem-solving skills.