Job Description

ABOUT THE COMPANY

ComputerPeople is partnering with a well-established, growing organization that has delivered four consecutive record-breaking years. With 900+ users across multiple offices and field locations, they invest in their technology team and offer a collaborative, people-first culture.  Excellent benefits and generous annual bonus!

WHY THIS ROLE

This Desktop Support Technician II role is a hands-on Level 2 position based in Clifton Park, supporting users onsite and remotely across the organization. About 60% of the work is deploying new workstations and devices, with the rest split between troubleshooting and documentation. You will share support coverage for a newer regional office in Vermont, making this a strong fit for someone who enjoys variety and time away from a desk.

RESPONSIBILITIES

• Deploy, image, and configure new laptops, desktops, iPads, mobile devices, and peripherals across a 900+ user environment
• Troubleshoot hardware, software, and network issues onsite and remotely, walking users through fixes by phone
• Create and manage user accounts in Microsoft Exchange and Microsoft 365
• Manage incidents and service requests through the ticketing system with accurate notes and timely resolution
• Travel to the company’s Vermont office on a recurring basis (roughly twice a month but could be once/week - company provides vehicle or reimburses travel)
• Escalate complex issues to the Technology Support Lead and specialized IT teams
• Identify recurring issues and recommend long-term fixes that improve the user experience
• Create and maintain IT documentation, procedures, and end-user guides

REQUIRED QUALIFICATIONS

• 2+ years of experience as a Desktop Support Technician, Help Desk Technician, MSP technician, or Field Service Technician
• Experience supporting an organization of 100+ users
• Hands-on experience creating users in Microsoft Exchange
• Strong working knowledge of Windows and Microsoft 365
• Experience deploying and configuring workstations and mobile devices
• Willingness to travel regularly to Vermont (all travel expenses paid; day trip or overnight)
• Valid driver’s license and clean driving record
• Strong customer service and communication skills with users of all technical levels

BONUS SKILLS / OPPORTUNITY TO GROW

• CompTIA A+, Microsoft 365 certification, or equivalent
• Associate’s degree or technical certification
• macOS and iOS/iPadOS support experience
• Foundational networking knowledge (TCP/IP, DNS, DHCP, wireless)