Job Description
Role: Customer Technical AdvocateLocation: Remote (Mexico)
Experience required : 1 Year +
Job Description:
We are looking for experienced professionals who can deliver high-quality Customer Technical Advocate (CTCA) services. The ideal candidate should have a strong blend of technical expertise, communication skills, and customer-facing experience.
Key Technical Skills:
Strong understanding of core network technologies in mobile telecommunications, including LTE, VoLTE, VoWiFi, and 5G, along with IMS solutions
Experience with Telco/Public Cloud environments (CNF/VNF) and IP connectivity
Knowledge of cloud computing and orchestration tools such as Kubernetes, Docker, OpenStack, Helm, Ansible, Microservices, and Grafana
Proficiency in networking protocols including TCP/IP, Routing & Switching, DNS, Radius, LDAP, MAP, Diameter, and Policy Control & Charging
Advanced troubleshooting skills in IP networks, Unix, and Linux environments
Experience with network analysis tools for diagnosing complex issues
Exposure to client products/processes is a plus
Communication & Collaboration (Must Have):
Excellent written and verbal communication skills in English
Strong leadership and ability to communicate technical concepts clearly
Prior customer-facing experience with 24/7 on-call support exposure
Experience in managing escalations and coordinating across cross-functional teams
Nice to Have:
Knowledge of project management methodologies
Understanding of business processes and development lifecycle