Job Description
Program ManagerLocation: Remote, with occasional travel to client sites across India
Full-Time
Experience: 8–10 years
Industry Exposure: Finance, Payments, Healthcare, or Digital Transformation
Role Overview
We are looking for a Program Manager who combines strategic clarity, ownership, and empathy to lead cross-functional programs that deliver measurable impact. This role goes beyond program execution — it requires mentorship, cultural leadership, and customer-first problem solving. The Program Manager will work with business, technology, and operations stakeholders to ensure delivery excellence, foster innovation, and build trust with clients.
Key Responsibilities
Program Leadership & Strategy
Define and execute program roadmaps aligned with business objectives and industry best practices.
Bring clarity to complexity by driving structure, measurable goals, and clear outcomes.
Balance short-term delivery with long-term transformation by addressing technical debt, regulatory requirements, and innovation.
Stakeholder & Client Engagement
Act as a trusted advisor to senior leaders and clients, shaping decisions through insight and data.
Manage stakeholder expectations with transparency, ensuring alignment across diverse business and technology groups.
Build lasting relationships by demonstrating accountability, empathy, and business understanding.
Execution & Governance
Lead multiple projects under one program umbrella, ensuring timely, high-quality delivery.
Establish risk and issue management frameworks, proactively mitigating challenges.
Oversee financials, budgets, and resource allocation with discipline and accountability. Agile & Cultural Leadership
Champion Agile/SAFe practices, not just as delivery frameworks but as enablers of collaboration, learning, and adaptability.
Coach and mentor program teams, helping them evolve in ownership, curiosity, and purpose.
Promote psychological safety and peer support to strengthen delivery culture. Innovation & Industry Awareness
Stay ahead of regulatory, technological, and domain-specific trends (e.g., PCI-DSS, HIPAA, Open Banking, Digital Health).
Leverage AI-first, automation-driven approaches to optimize program efficiency and decision-making.
Drive experimentation and continuous improvement by questioning the status quo.
Qualifications &Skills
Education: Bachelor’s or Master’s in Computer Science, Business, Engineering, or related field.
Experience: 8–10 years of program/project management with exposure to finance, payments, healthcare, or digital transformation.
Leadership: Proven ability to inspire, coach, and mentor teams, not just manage tasks.
Methodologies: Proficiency in Agile, Scrum, SAFe, PMP, or Prince2.
Technical Acumen: Understanding of software development, cloud, or enterprise transformation.
Regulatory Knowledge: Familiarity with compliance frameworks relevant to finance, payments, or healthcare.
Communication: Strong written and verbal communication with the ability to influence senior stakeholders.
Problem-Solving: Analytical mindset with comfort in ambiguity and a bias for action.
Preferred Certifications
PMP, PMP, Prince2, or SAFe Certification
Certified Scrum Master (CSM) or SAFe Agilist
Domain-specific certifications (e.g., CFA, CHFP, or Digital Transformation certifications)