Job Description

A leading eDiscovery services provider is seeking a Managed Services Customer Success Manager (CSM) to lead the client-side implementation experience and drive long-term adoption of its Managed Services operating model. This client-facing role serves as a trusted advisor, helping clients maximize the value of their Managed Services investment through workflow optimization, enablement, and strategic partnership. The CSM acts as the primary liaison between clients and internal teams throughout onboarding, implementation, and ongoing engagement, owning client relationships, adoption planning, change management, and documentation, while partnering closely with Project Managers and Delivery Leaders who handle execution, scheduling, and resource coordination.

Responsibilities span the full client lifecycle: building trusted stakeholder relationships, leading implementation strategy and workflow alignment, driving adoption of standardized best practices, delivering training and enablement programs, maintaining client-facing documentation and playbooks, and supporting account health and retention alongside Sales and Account teams. The role also requires cross-functional collaboration across Project Management, Managed Review, Data Analytics, and Custom Solutions.

Candidates should have a bachelor's degree (JD or master's preferred), 5+ years in eDiscovery, litigation support, customer success, consulting, or implementation management, and strong technical aptitude with platforms like RelativityOne, Everlaw, or Reveal (RCA strongly preferred). Salary is $150,000 base, exempt.