Job Description

Role: ServiceNow Developer
Public Trust

• ServiceNow software development and administration support, with a minimum of 4 years of hands-on ServiceNow development experience.

• Required:
ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets Proficient in the following qualifications:
• Knowledge/experience of SDLC practices
• Effective liaison leading technical development teams
• Strong facilitation skills to effectively lead discussions across multiple groups
• Oral and written communication skills including presenting to management
• Knowledge/experience with Agile Methodologies
• Knowledge/experience of SDLC practices
• Change Management and Configuration Management (VersionOne, ServiceNow, etc)
• Application Lifecycle Management (ALM)
• Problem/Risk Management
• MS Office Suite Preferred Skills: ServiceNow application development experience in two or more of the following areas: o ITSM modules including Incident, Change, Problem, and Knowledge Management o SPM modules including Demand and Project Portfolio Management (PPM) o Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring o CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)

Education: A four year degree from an accredited College/University in the applicable field of services is preferred. NOTE: If resource does not have a relevant college degree, an additional 4 years of relevant work experience is required.