Job Description

Centurion Consulting Group is looking for a Business Support Technical Lead for a full time position.  This role is onsite in Chantilly, VA.

Years of Experience: 13+ years of relevant technical experience.
Education Requirements: Master’s degree in relevant field or 13+ years of experience in Information Systems Technology. Advanced degree may substitute for years of experience.
Clearance Requirement: Active Top Secret with eligibility to Special Compartmented Information (SCI)

Program Description: The Program manages a collaborative multi-enclave (Unclassified, Secret, and Top Secret) portfolio of networks to provide a safe, secure, and collaborative environment in which to store, process, enrich, and analyze data. The program streamlines the examination process by offering a “one-stop shop” approach for examiners to leverage a myriad of tools and applications needed to help illustrate the totality of the criminal activity and actor(s) in question.

Position Description: Business Support Technical Lead - We are seeking a highly capable and service-oriented Business Support Technical Lead to manage and elevate the technical support function that underpins critical business systems and services. This role combines hands-on technical troubleshooting, team leadership, and cross-departmental collaboration to ensure optimal performance of applications, user support services, and operational workflows.

The ideal candidate has strong problem-solving skills, is customer-focused, and possesses the ability to bridge technical solutions with business needs.

Responsibilities:
• Business support refers to a broad range of services to help the Government operate efficiently and effectively. Services include administrative, consulting, financial, marketing, program management, and others essential to operations.
• Responsibilities may include:
• Agile/ART coaching
• Asset management records
• Briefing documents
• Calculating return on investment (ROI)
• Change management
• Diagrams in native format
• Facilitating user engagement events
• Formal meeting minutes of technical exchanges
• Full source code sets with configuration management information
• Guidelines and templates
• Helpdesk support
• Knowledge sharing through communities of practice (COP)
• Licensing, warranty, and renewal information
• Network/Security monitoring (NOC/SOC)
• Operational control procedures (OCP)
• Standard operating procedures (SOP)
• Specifications of software/hardware
• Software documentation
• System and user documentation
• Technical documentation
• Training materials
• Leadership & Communication:
• Proven ability to mentor and guide support teams in high-volume environments.
• Excellent communication skills with a strong customer service mindset.
• Comfortable interfacing with stakeholders at all levels across business functions.

Required Skills:

• Active top-secret clearance.
• Previous project management experience.
• Previous experience supporting help desk functions.
• Previous technical writing experience.
• Excellent communication, collaboration, and problem-solving skills.
• Demonstrated ability to lead by example and inspire team growth.
• Some domestic or internal travel may be required.

Preferred Skills
• ITIL Foundation Certification or similar service management credential.
• Experience working in regulated industries
• Exposure to cloud-based SaaS applications and integrations.
• Familiarity with change management and release cycles for enterprise applications.
• Project coordination or business analysis experience.