IT Service Desk Specialist
Posted on 14 May 25 by Carol Greer
- Millington, TN
- $ - $
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Job Description
Centurion Consulting Group is hiring an IT Service Desk Specialist to support one of our clients on-site in Millington, TN. Selected candidate must have a Secret Security clearance.
Required Skills:
- Security+ certification. Required because contractors will need Administrator level access for the IT systems in order to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access.
- Good listening, speaking, communication and customer service skills
Preferred Skills:
2-3 years of Call center experience preferred.
2-3 years of Call center experience preferred.
- Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.:
- Client is tasked with maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Agency and other federal agencies.
- The customer support services includes a IT service desk. Customer support services include routine data center operations, workstation and peripheral device support, applications support, and user account management.
Education: Bachelors (waivable in lieu of experience)
Position Details:
Clearance: Current Secret Clearance or ability to obtain a Secret Clearance
US Citizenship is required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V
No third parties or subcontractors