Client Services Back Office Operations Support Specialist
Posted on 16 February 26 by Dennis Joy
- fort worth, TX
- $19 - $20
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Job Description
Responsible for the timely processing of various work items received via system case, email, or paper mail. Requires acute attention to detail, time management, and communication with peers, customers, and internal partners. Volume of work per team varies from 5000 to 25,000 work items per month. Positions will require the ability to conduct extensive research with potential outbound calls to various parties.Responsibilities can include, but are not limited to:
Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests.
Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable. Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details.
Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts. The processes this team completes carry legal risk if not performed timely and accurately.
Account Modifications: Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest / equity, mid-term mileage requests). Process account modifications in accordance with documented compliance guidelines.
Customer Relations: Responsible for collecting / reviewing incoming customer correspondence, creating and assigning departmental cases, preparing all generated response letters for outgoing mail.