Job Description

Job Title: Warranty Claims Specialist

Position Summary:
This role is responsible for reviewing and processing warranty claims, including conducting technical analyses to ensure compliance with established Warranty Policies and Procedures in effect at the time of repair. The position provides support to dealers, field staff, and corporate employees through phone and email to ensure claims are accurately submitted, reviewed, and paid in a timely manner.

Key Responsibilities:

• Review and evaluate warranty claims for accuracy, compliance, and eligibility.

• Provide guidance and support to dealers, field staff, and internal employees regarding claim submission and processing.

• Clarify warranty coverage, policies, and procedures, including proper claim coding and documentation requirements.

• Adjust and approve claims for payment and ensure all updates are properly recorded in the Warranty Audit Trail.

• Maintain accurate data within the SAGA system to ensure smooth claim processing and reduce unnecessary rejections.

• Review and resolve claims that fail SAGA system edits.

• Track and analyze warranty trends to identify opportunities for improvement.

• Train dealer staff, new corporate employees, and field employees on warranty procedures and claim adjusting processes.

Skills & Competencies:

• Strong analytical and problem-solving skills

• Excellent communication and customer service abilities

• Attention to detail and accuracy

• Ability to interpret warranty policies and technical documentation

• Experience working with claims processing systems preferred