Job Description

Responsible for supervising investigative efforts and conducting investigations as it pertains to consumer based fraudulent activities which compromise or threaten the business interests of client. Candidate must be able to accommodate any shift from 8 a.m. to 7 p.m.

Reconcile escalated and exception concerns/issues while adhering to organizational and legal guidelines. Determine the validity of all fraud allegations received, validate the authenticity of the claim, communicate the findings and determine the course of action to be taken within the investigation. Based on investigation findings, determine if dealer repurchase is warranted.

Identify process and policy changes needed based on investigative findings.

Determine relevant Fraud Alerts to communicate pertaining to confirmed fraud allegations.

Investigation - Conduct investigations as they pertain to consumer-based fraud activities, such as Identity Theft, Credit Bust Out, Unauthorized Export, etc., which compromise or threaten the business interests of client. Ensure all pertinent information pertaining to these allegations is documented accurately to support investigative findings. Communicate and coordinate investigation status and investigation activities with internal stakeholders and Federal, State, and local law enforcement authorities in order to facilitate vehicle recovery. Identify process improvements and preventive measures based on trends noted, and provide recommendations. Manage day-to-day activities of assigned investigations. (75%)

Training - Create and present Fraud Awareness Training. Conduct quarterly awareness training sessions within MBFS Collections and Credit Operations. Conduct training externally (i.e., Dealerships, webinars, ad hoc requests) with emphasis on detection and prevention. (5%)

Reporting- Develop biweekly/monthly/quarterly reports as they relate to fraud activities identified (i.e., Fraud Trend Report, Dealer Repurchase Report, Annual Red Flags Report).

Identify and report trends utilizing information from fraud case findings. Perform investigative analysis of data to answer detailed questions about data reporting; support ad hoc requests from business partners; be responsible for executing data pulls, populating associated reports and ensuring the accuracy of the results. (10%)

Risk Management - Identify fraud control weaknesses existing within procedures, policies and processes. Communicate findings and actively work with Business Operations and Fraud Control members to identify process improvements that mitigate fraud risk. Make recommendations based on the investigative findings in order to identify and implement process improvements that minimize fraud occurences. Benchmark with other captives to discuss fraud trends and communicate information learned via Fraud Alerts to the affected areas. Update Fraud Warning database information pertaining to confirmed fraud allegations.

Implement and maintain policies and guidelines for all processes performed by Fraud Control. (10%)

Dress Codes:     

Business Casual

Contract to hire opportunity