Job Description
Description:As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.
Key Responsibilities:
• Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.
• Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
• Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
• Communication: Explain technical automotive information to customers in understandable terms.
• Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
• Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
• Knowledge Update: Stay updated with the latest automotive technologies and best practices.
• Responsible for dispatch of vehicles to Technicians for repair.
• Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.