Permanent
Technical Service Representative
Posted on 25 March 26 by Michael Page
- $ - $
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Job Description
Technical Service Representative
Be part of one of the fastest growing companies in the foodservice cooking equipment industry!
Based in the CHICAGO area!
View all American Recruiters Jobs: https://jobs.americanrecruiters.com/
Be part of one of the fastest growing companies in the foodservice cooking equipment industry!
Based in the CHICAGO area!
- Supervise, manage, and train Service Techs and Customer Service Representatives.
- Manage warranty and technical support nationwide, including handling service escalation issues.
- Ensure standard work and the improvement of every service-related process, including the management of CRM.
- Collaborate to build and strengthen the service network of authorized service agents to support the sales team, assisting the company’s vision and goals.
- Locate new service agents as needed to support the assigned region and develop them once they become partners.
- Communicates technical details concerning equipment, accessories, consumables, and spare parts to support customers, internal staff, and business partners.
- Authorizes the warranty service and approves the invoices accordingly.
- Develops Service process to include planned maintenance programs, parts stocking requirements, installation programs, etc.
- Works closely with the sales team to ensure the technical support needs of customers are met.
- Collaborates to organize the online service training platform.
- Monitors and reports on changes in customer needs, trends, and competitors’ activities.
- Stays current on industry performance standards, best practices, trends, and service levels, and ensures performance meets or exceeds benchmark standards.
- Maintains a growth mindset to determine future needs and priorities, and establishes the direction for resources, processes, and the department.
- With a dynamic attitude, collaborates, evaluates, and prioritizes department objectives, and participates in the development and implementation of business action plans as a member of the team.
- Implements, oversees, and complies with all Company health and safety, environmental, and quality policies and regulatory requirements.
- Other duties as assigned by management.
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