Job Description

IS Infrastructure PMO Analyst

Job Summary

We are seeking an IS Infrastructure PMO Analyst to support IT project management office (PMO) operations, project governance, financial administration, resource management, and project management tools. The successful candidate will collaborate with project managers, IT infrastructure teams, finance, procurement, business units, and external vendors to ensure accurate reporting, compliance with project processes, and efficient administrative support.

This role is responsible for maintaining project documentation, coordinating project financial activities, administering project management applications, and managing contingent worker administration throughout the employee lifecycle. The ideal candidate is detail-oriented, analytical, adaptable, and capable of managing multiple priorities in a fast-paced IT environment.

Key Responsibilities

• Support IT Infrastructure PMO operations, project administration, governance activities, and continuous process improvement.
• Conduct periodic project audits to ensure compliance with established project management standards, governance requirements, and the Software Development Lifecycle (SDLC).
• Maintain project documentation, governance controls, reporting templates, process documentation, and project management procedures.
• Prepare and maintain project performance, resource utilization, financial, and governance reports.
• Administer project management applications and tools, including project records, contingent worker records, collaboration platforms, templates, and spreadsheets.
• Investigate and resolve issues related to project management systems, workflows, access permissions, and administrative processes by coordinating with relevant internal teams.
• Support project managers with financial reconciliation, monthly and year-end accruals, journal vouchers, financial transfers, and other project accounting activities.
• Analyze project financial information, investigate discrepancies, and coordinate with Finance, Procurement, Supply Chain, and other stakeholders to ensure accurate reporting and timely resolution.
• Coordinate project-related purchasing, bookings, service requests, and administrative inquiries from IT project teams and business units.
• Manage contingent worker administration, including onboarding, extensions, offboarding, record maintenance, system access, and equipment coordination.
• Ensure new contractors receive the necessary system access and equipment within required timelines while following information security requirements.
• Prepare weekly and monthly contractor time summary reports for management review and approval.
• Coordinate vendor billing support and adjust contingent worker timecards when required.
• Maintain project management tools, templates, workflows, documentation, and user access permissions.
• Provide guidance and training to new project resources on PMO standards, processes, tools, and procedures.
• Support regular project governance reviews and ensure financial and administrative deadlines are met.
• Perform additional project administration and PMO support duties as required.

Required Qualifications and Experience

• Diploma in Business Administration, Information Systems Management, or a related field from a recognized institution.
• A bachelor's degree in Business, Computer Science, or a related discipline is considered an asset.
• Minimum of four years of relevant experience in Project Management Office (PMO) operations, project administration, or project governance.
• At least two years of professional experience supporting IT infrastructure projects.
• Strong understanding of PMO processes, project governance, documentation, reporting, and administrative controls.
• Familiarity with project management methodologies and the Project Management Body of Knowledge (PMBOK).
• Understanding of basic accounting principles, project financial administration, reconciliations, and accruals.
• Experience with vendor management and contingent workforce administration is an asset.
• Experience administering SharePoint sites, including permissions and workflows, is preferred.
• Experience with Oracle applications, particularly Oracle Projects, Oracle Purchase Orders and Receiving, and Oracle Business Intelligence (BI), is a strong asset.
• Experience with OnePlan or similar project portfolio management tools is an asset.
• Advanced proficiency in Microsoft Office applications, particularly Excel, including pivot tables, macros, and Power Query.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at various organizational levels.

Preferred Skills and Competencies

• Exceptional attention to detail, accuracy, and analytical skills.
• Strong organizational, time management, and workload prioritization abilities.
• Ability to manage multiple concurrent tasks, competing deadlines, and changing priorities.
• Ability to work independently with minimal supervision while contributing effectively to a team.
• Strong verbal, written, and active listening skills.
• Effective problem-solving skills, including logical reasoning and basic mathematical analysis.
• Ability to learn new systems, applications, and processes quickly and adapt to system changes.
• Strong customer service orientation and the ability to respond professionally and efficiently to stakeholder needs.
• High level of accountability, discipline, initiative, and commitment to achieving results.
• Ability to recognize urgent issues, maintain focus, and deliver accurate work in a fast-paced environment.
• A collaborative, proactive, and solutions-oriented approach to supporting project teams and business stakeholders.