Job Description

Why is This a Great Opportunity?

This role offers the chance to be a key part of a fast-paced, customer-focused environment where accuracy and responsiveness directly impact business success. You will play an integral role in supporting both internal sales teams and external customers, ensuring orders are processed efficiently and delivered accurately. The position provides hands-on experience with order management systems and logistics coordination, making it a strong opportunity for individuals looking to build or expand their operational and customer service skill set. It also offers exposure to cross-functional collaboration and the opportunity to contribute to process improvements.


Job Description:

The Corporate Customer Service Specialist is responsible for managing the full lifecycle of customer and internal sales orders, ensuring timely and accurate processing from entry through fulfillment. This role serves as a central point of coordination between customers, sales teams, and warehouse or shipping functions.

Key responsibilities include:
• Receive, review, and enter customer and sales orders into the order processing system with a high level of accuracy
• Coordinate order fulfillment activities, including pick, pack, and shipping processes
• Communicate with internal teams to ensure product availability and timely delivery
• Respond to customer and sales inquiries regarding order status, product details, and shipping updates
• Maintain accurate records of orders, transactions, and customer communications
• Identify and resolve order discrepancies or issues in a timely and professional manner
• Support continuous improvement efforts related to order processing and customer experience
• Perform additional administrative and customer service duties as needed


Qualifications:

• Previous experience in customer service, order entry, or a related operational role preferred
• Strong attention to detail and commitment to accuracy in data entry and order processing
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Strong organizational and problem-solving abilities
• Proficiency with computer systems and willingness to learn new software and tools
• Ability to work both independently and collaboratively within a team
• Customer-focused mindset with a proactive approach to resolving issues


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