Job Description

Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact! While in this role, you will be responsible for generating sales via the phone channel. Furthermore, you will respond to inbound phone sales inquiries into Consumer Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts. You will be responsible for driving sales through outbound calling initiatives. Additionally, you will serve as subject matter expert for borrowers and will assist in identifying needs, making recommendations, and lending guidance. You will also be responsible for explaining and offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and enhance current and potential customer relationships. It is important to note that you will accurately, and consistently complete customer follow up work throughout the origination process to ensure the best possible customers and prospects with a consistent, efficient, and quality lending experience while supporting the Consumer Lending Strategy. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Handle incoming calls and provide guidance and solutions to prospects and customers with basic lending needs.
• You will be responsible for driving sales through outbound calling initiatives.
• Refer to other areas for products that require complex financial analysis and expertise. respond to incoming calls from customers already in process.
• Pipeline management and maintain ongoing communication with customers as necessary to ensure a simple fast and hassle-free lending experience.
• Participate in organized and self driven training course aimed at advancement.
• Maintain thorough knowledge of lending criteria, policies, procedures, regulatory and ERL certification requirements.
• Meet and exceed established volume.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School Diploma or GED
• Call center experience preferred.
• Requires ability to navigate a computerized data entry system.
• Strong computer skills 
• Excellent verbal and written communication skills, telephone etiquette and friendly attitude 
• Effective interpersonal stills, must be a team player 
• Ability to work in a fast-paced environment 
• Dependable and willing to be flexible with work schedule, including working overtime if needed. 
• Understanding of regulatory requirements.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday thru Friday 8:00AM to 8:00PM; Saturday 9:00AM to 2:00PM (Schedule to be determined)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

How to Apply:

All steps of the process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below
Step 2: Check your inbox for an e-mail with the subject line "Your YUPRO Placement Application: Next Steps," navigate to the link provided and submit your application according to the e-mail directions
Step 3: (When applying For Citizens roles ONLY):
Once you receive the Next Steps e-mail (refer to Step 2), To help your application stand out, identify yourself as a Year Up Intern/Alum by:
A. Selecting "Community Organization" from the "Source Type" in the "Personal Information" section of the application.
B. Selecting "Year Up" under the "Community Organization" field.