Job Description

Job Details:

Job Title: PC Service Technician

Shift: Monday - Friday 7am - 4pm

Industry: Aerospace

Principal Duties and Responsibilities:

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products
• Follows predefines procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist

Required Skills and Competencies:

• Minimum 1-3 year experience in servicing/deploy computer equipment
• At least one industry standard certification such as CompTIA A+, Net+, or Security+.
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
  
  

  How to Apply:

  • All steps of the process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) so that YUPRO Placement can advocate for you and provide support.
  • Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below
  • Step 2: Check your inbox for an email with the subject line “Your YUPRO Placement Application: Next Steps.” navigate to the link provided and submit your application according to the email directions