Job Description

• Professional Growth
• Competitive Wages

• Handle incoming calls professionally and efficiently, addressing customer inquiries.
• Make outbound calls to follow up on customer issues or provide additional information as needed.
• Quickly identify and resolve customer issues or complaints, escalating complex matters to the appropriate department or supervisor when necessary.
• Provide accurate information about products, services, and policies, and update customer records and documentation as needed.
• Record all customer interactions, transactions, and feedback in the CRM system with timely and precise data entry.
• Follow company policies, procedures, and compliance regulations, including data protection and confidentiality agreements.
• Work collaboratively with team members and other departments to achieve shared goals and provide support as required.

• Previous experience in a call center or customer service role is required.
• Outstanding communication and problem-solving skills are essential.
• Strong listening abilities and meticulous attention to detail.
• Capability to manage multiple tasks and prioritize effectively.
• Excellent interpersonal skills with a customer-focused approach.
• Patience and empathy in handling customer interactions.
• Ability to excel in a high-call-volume environment and adapt to changing situations.
• Positive attitude and strong work ethic.

Salary:

$18-19 per hour

Submit your resume today for immediate consideration!

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Please Note: City Personnel offers extended interview hours from 7 am-7 pm ** upon request

City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities. Whether you're seeking temporary, temporary-to-permanent, or permanent positions, we’re here to help. Contact us today at (401) 331-2311 to find your perfect job match!

City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at admin@citypersonnel.net.

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How to Apply:

All steps of the process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below
Step 2: Check your inbox for an e-mail with the subject line "Your YUPRO Placement Application: Next Steps," navigate to the link provided and submit your application according to the e-mail directions