Job Description

Job Title: Install & Service Coordinator

Location: Hartford, CT

Hours: 8:30am – 5:00pm – Office Based position

Wynne Hires is interviewing candidates for a full-time, permanent, Hartford based Install & Service Coordinator for Lifeway Mobility, an established leader in the fast-growing home accessibility industry. Our products help seniors and disabled individuals, stay safe in their homes, and remain independent.

The job of the Install & Service Coordinator is to ensure that new and used equipment installations and service calls, are handled efficiently, competently, and accurately, for the best service to our valued customers.

Qualified candidates must be experienced in telephone/computer-based customer service, with attention to details involving work orders with measurements. The in-office work environment is fast-paced, where no two days are the same, and you can feel good about making a difference in people’s lives, every single day.

Install and Service Coordinators are the communicators, schedulers, problem solvers, and coordinators between Sales and Installers. Successful Install and Service Coordinators can and have grown into Leads, Managers, and Operations Leaders.

Key responsibilities include:

• Maintaining and updating open work orders on online dashboard.
• Verifying details and documents to allow for scheduling installations, and verification of inventory items.
• Scheduling and coordinating installations for stairlifts, chairlifts, wheelchair ramps, and accessibility products.
• Answering calls from customers on service needs, creating service work orders, and scheduling appointments.
• Supporting Hartford branch office with invoicing, entering payments, and 3rd party payer documentation.

Job Requirements:

• High School Diploma or GED.
• Minimum of 3 years' experience in equipment install/service coordination, demonstrating success with multi-tasking, setting priorities, troubleshooting, and managing timelines.
• Dispatching and coordinating equipment installation and/or service calls, highly preferred.
• Strong Communication skills – experienced business etiquette to professionally answer phone calls and respond to emails, following up appropriately, and documenting in the computer system.
• Intermediate computer skills - Word, Excel, Outlook, and CRM systems - (client relationship management)