Job Description

ONSITE New York City, NY

We are hiring a Workplace Experience Coordinator - Amenities to join Anthropic to support exceptional hospitality and assist in managing our premier amenity spaces at our headquarters. The ideal candidate will have experience in hospitality or customer service, strong interpersonal skills, and enthusiasm for creating positive experiences for both internal teams and external guests. This role requires someone who brings operational diligence with genuine warmth and attention to detail. You'll be an integral part of our hospitality team, supporting the seamless operation of our Executive Business Center and Wellness Center while contributing to an environment where employees and visitors feel welcomed and valued.

Responsibilities:
Guest Support: Assist in welcoming visitors and guests to the EBC, supporting the guest experience by offering beverages, providing directions, and ensuring their comfort during their visit
Scheduling Support: Assist with scheduling coordination for business meetings and events, working closely with the Workplace Experience Lead and Administrative teams to help resolve conflicts and ensure smooth operations
Space Maintenance: Support the Facilities team in maintaining cleanliness and organization standards throughout the day, performing regular walk-throughs and addressing immediate needs
Event Support: Assist with room setup and breakdown according to specifications, ensuring all technology, furniture, and amenities are properly configured
F&B Assistance: Support F&B coordination by placing orders, tracking deliveries, and ensuring proper setup and clearing of food and beverage items
Data Collection: Help capture usage metrics and maintain accurate records of daily operations (e.g., visitor logs, room usage, F&B consumption)
Administrative Support: Assist in preparing monthly reports by collecting data and organizing information for review
Program Assistance: Support Experience Enrichment programming by helping with classroom setup, registration, and coordination
Facility Support: Assist in maintaining cleanliness and organization standards, conducting regular checks and addressing immediate needs
Feedback Collection: Help gather user feedback and usage data to support continuous improvement efforts

You may be a good fit if you:
Have 2-3 years of experience in workplace operations, hospitality, customer service, or event support
Possess experience in customer-facing roles with a track record of providing excellent service
Have demonstrated ability to support multiple priorities while maintaining attention to detail
Can autonomously complete large portions of team projects scoped by others with some oversight
Show strong initiative to solve issues and make recommendations for improvement
Possess strong interpersonal skills with the ability to interact professionally with diverse stakeholders
Have good organizational skills with the ability to follow established processes and procedures
Can drive team project collaboration and help unblock teammates
Stay detail-oriented with commitment to maintaining high-quality standards
Have experience with basic scheduling software, data entry, and Microsoft Office or Google Workspace
Possess clear communication skills and ability to follow brand guidelines
Have the physical ability to set up meeting spaces, move furniture, and remain on your feet for extended periods
Demonstrate thoughtful questioning and openness to feedback
Raise concerns about safety and ethics when appropriate

Strong candidates may also:
Have experience in corporate hospitality, hotels, or event venues
Hold relevant certifications or coursework in hospitality, customer service, or related fields
Have experience in technology companies or fast-paced environments
Possess basic knowledge of wellness programs or employee amenities
Have experience with data collection and basic reporting
Show interest in learning about art, culture, and storytelling in workplace environments
Demonstrate eagerness to grow professionally within workplace experience

Competencies
Hospitality Support & Guest Service
Providing warm, consistent service that reflects company values
Supporting positive guest experiences through attention to detail
Assisting with executive and visitor interactions professionally
Contributing to a welcoming environment for all guests
Offering constructive feedback on service improvements
Operational Execution & Support
Autonomously completing large portions of team projects scoped by others with some oversight
Following established scheduling and coordination processes
Supporting multiple team members and priorities effectively
Maintaining facility standards according to guidelines
Executing event setups according to specifications
Using judgment and initiative to solve issues and make recommendations
Incorporating safety considerations into project execution
Data Collection & Reporting
Accurately capturing operational metrics and usage data
Maintaining organized records and documentation
Supporting report preparation with reliable data entry
Identifying basic patterns or anomalies in data
Contributing insights based on daily observations
Mission & Values Alignment
Fosters a high-trust environment within the team
Upholds company values in daily interactions and decisions
Raises thoughtful questions about goal-practice alignment
Demonstrates commitment to safety and ethics in all activities
Offers and acts on feedback constructively
Contributes to creating a welcoming, inclusive environment
Soft Skills
Service Mindset
Genuine interest in helping others and creating positive experiences
Friendly, approachable demeanor in all interactions
Takes pride in contributing to excellent hospitality
Responds well to feedback and seeks to improve
Reliability & Consistency
Maintains steady performance in routine tasks
Follows through on commitments and deadlines
Arrives prepared and ready to contribute
Demonstrates consistency in quality of work
Attention to Detail
Notices and addresses basic maintenance or setup issues
Follows checklists and procedures carefully
Double-checks work to ensure accuracy
Takes ownership of assigned areas
Growth Orientation
Shows enthusiasm for learning new skills and processes
Asks thoughtful questions to deepen understanding
Seeks feedback and acts on it constructively
Demonstrates interest in workplace experience as a career path
Open to taking on new responsibilities as skills develop