Job Description

Title: Product Support Specialist 
Remote

Experience in product support, technical support, customer support, support operations, or trust & safety support backgrounds
People who have handled high ticket volume, escalations, and cross-functional issue resolution
Strong “voice of customer” mindset with polished written responses

Nice-to-haves
Experience helping build or improve support processes, workflows, or documentation
Exposure to AI products, SaaS platforms, or technical product environments
Curious, persistent problem-solver who can identify patterns/bugs and help prevent repeat issues