Job Description

Hospitality Manager
Kalamazoo, Michigan

Position Overview

A well-established company is seeking an experienced Hospitality Manager to lead its restaurant, taproom, retail store, and events operations near the Kalamazoo, Michigan area. This hands-on leadership role is responsible for overseeing day-to-day operations, developing a strong team, and creating a welcoming, high-quality experience for every guest.

Working closely with an experienced leadership team, including the Executive Chef, Bar Manager, and Retail Manager, the Hospitality Manager will help drive operational excellence, maintain high service standards, and support the overall financial performance of the business.


Key Responsibilities

• Provide overall leadership and direction for the taproom, full-service restaurant, retail store, and events operations.
• Lead, mentor, and hold accountable a team of department managers and approximately 70 employees.
• Maintain high standards for customer service, operational efficiency, and guest satisfaction across all areas.
• Oversee budgets, financial performance, labor costs, and day-to-day operating expenses.
• Manage staffing, scheduling, hiring, onboarding, and ongoing employee development.
• Partner with internal teams to support marketing initiatives, special events, and engaging guest experiences.
• Ensure compliance with alcohol service regulations, food safety requirements, and workplace safety standards.

Required Qualifications

• Minimum of 4 years of progressive management and customer service experience, with 6+ years preferred.
• Proven experience leading teams, managing supervisors or department leaders, and overseeing daily operations.
• Strong employment history demonstrating stability, career progression, and effective leadership.
• Experience with budgeting, labor management, and operational financial performance.
• Excellent communication, organization, problem-solving, and interpersonal skills.

Preferred Qualifications

• Leadership experience within a full-service restaurant group, country club, brewery, or similar hospitality environment.
• Experience overseeing multiple functions, such as food service, beverage operations, retail, and events.
• Familiarity with alcohol service regulations, food safety requirements, and operational compliance standards.

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