Job Description

Account Manager
Location: Grand Rapids

Job Summary: 
As an Account Manager, you will serve as the primary point of contact for assigned clients. In this role, you will build strong relationships with your assigned clients and learn their teams, operations, and staffing needs. You will interview and place qualified candidates, provide ongoing support and coaching to employees, and proactively address staffing or performance concerns. Responsibilities include client visits, onsite tours and orientations, payroll review, employee support, and maintaining strong client partnerships. Success in this role requires building trust, making quality staffing decisions, solving problems proactively, and delivering exceptional service while meeting performance goals. This position will be onsite at the primary client location up to 20 hours per week.


Essential Duties and Responsibilities:

• Develop and nurture strong relationships with clients by proactively anticipating their needs and resolving issues before they escalate.
• Maintain open lines of communication with both clients and employees, ensuring responsiveness and fostering trust.
• Deliver exceptional customer service to enhance client satisfaction, loyalty, and retention, contributing to the company’s reputation.
• Handle daily recruiting tasks, including phone screenings and in-person interviews.
• Provide job coaching, support, and constructive feedback to both employees and clients.
• Conduct on-site tours, orientations, and onboarding processes, including drug screens and background checks.
• Make weekly client site visits to collaborate with HR contacts, floor supervisors, and support associates.
• Meet and exceed performance metrics, adjusting as needed based on client and company objectives.
• Audit and manage weekly payroll, ensuring accuracy by coordinating with clients and utilizing the Applicant Tracking System (ATS).
• Prepare and present quarterly performance reports to clients, utilizing data, charts, and written analyses.
• Participate in a weekend on-call rotation, providing support as needed to maintain branch operations.

Key Qualities & Competencies:

• Polished and Professional Communication: You exude confidence and professionalism, delivering clear, effective communication.
• Collaborative and Fast-Paced Environment: You thrive in dynamic, team-oriented settings and excel under pressure.
• Resilience and Grit: You remain calm and composed, even when facing challenges, displaying mental toughness and adaptability.
• Analytical and Innovative: You are naturally curious, diving deep into client processes to uncover insights and develop creative solutions.
• Adaptability and Multitasking: You handle shifting priorities with ease, managing multiple tasks in high-pressure situations.
• Empathetic Customer Service: You approach every interaction with empathy, understanding, and a passion for helping others achieve success.

Requirements

• Pattern of steady employment
• Must possess a successful background in fostering and building professional client relationships
• Must have availability to respond to urgent client needs outside of normal business hours

Disclaimer: By submitting your application for this position, you are agreeing to receive communication from Cannon Jeffries Search Group, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying 'stop' at any time.