Job Description

Bilingual Front Office Administrator
Location: Onsite - Grand Rapids

Job Summary: 
 
The Bilingual Front Office Administrator (Spanish/English) plays a vital role on the WSI team, serving as the first point of contact for associates, clients, and guests. In what can often be a stressful time for job seekers, your warm, friendly, and professional demeanor helps put people at ease and creates a welcoming environment. This fast-paced and dynamic role is ideal for someone with excellent people skills, strong resilience, and a passion for positivity. The ability to communicate fluently in both English and Spanish is essential to effectively support our diverse workforce.

Essential Duties and Responsibilities: 

• Provide a warm and professional greeting to all associates, clients, and guests via phone, email, and in person in both English and Spanish.
• Assist associates with onboarding documents, including tax forms and insurance enrollment.
• Translate and communicate information clearly between English- and Spanish-speaking associates as needed.
• Maintain accurate and detailed documentation in the applicant tracking system.
• Handle incoming calls, directing inquiries appropriately and taking messages as needed.
• Communicate consistently with the staffing team via email to provide support.
• Conduct phone screenings with potential candidates in both English and Spanish.
• Generate and manage various reports as directed by management.
• Oversee general office organization, cleanliness, and inventory management, including kitchen and restroom upkeep.
• Represent WSI at community events, including job fairs.
• Assist the manager with special projects as needed.

We’d love to talk to you about the Front Office Administrator role if:

• Fluency in both English and Spanish (written and verbal) is required.
• A polished and professional demeanor with exceptional communication skills.
• The ability to thrive in a fast-paced, high-energy environment.
• Ambition and a drive to continuously challenge yourself to achieve more.
• Resilience and the ability to handle difficult conversations with professionalism.
• Strong multitasking abilities and adaptability under pressure.
• A collaborative mindset and a desire to work toward shared goals.
• Excellent customer service skills, including empathy, non-judgment, and a genuine passion for helping others succeed.

Disclaimer: By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying 'stop' at any time.