Job Description

Director of Warehouse Operations
Location: Grand Rapids, MI
Shift/Hours: M-F |  Typically 6 am-3 pm

Position Overview

The Director of Warehouse Operations provides strategic leadership for a multi-site distribution network, driving operational excellence through warehouse modernization, Lean initiatives, and continuous improvement. This leader will develop high-performing warehouse teams while leading the launch of a new 3PL operation and optimizing distribution strategy to support the company's continued growth.

Key Responsibilities

• Lead multi-site warehouse and distribution operations while developing and mentoring Warehouse Managers and salaried leaders.
• Drive warehouse modernization through Lean initiatives, WMS optimization, process improvements, and technology implementation.
• Oversee the launch and integration of a new 3PL distribution operation while optimizing inventory flow across the distribution network.
• Improve receiving, shipping, warehouse flow, safety, inventory accuracy, and operational efficiency.
• Establish and manage warehouse KPIs to drive continuous improvement and operational performance.
• Partner cross-functionally to develop long-term distribution strategies that support business growth.
• Lead organizational change by building team buy-in, fostering collaboration, and creating a culture of accountability and continuous improvement.

Required Qualifications

• 5+ years leading multi-site warehouse/distribution operations.
• Proven leadership of salaried leaders and high-performing teams.
• Strong experience with receiving, shipping, warehouse flow, safety, and high-volume SKU management.
• Experience with 3PL operations, warehouse launches, and distribution network optimization.
• Proven success in implementing Lean, TPS, Kaizen, WMS optimization, and warehouse modernization.
• Metrics-driven leader with experience improving warehouse KPIs and operational performance.
• Demonstrated ability to lead change, gain team buy-in, and make independent operational decisions.
• Experience launching new distribution centers or 3PL operations.
• Lean Six Sigma or other continuous improvement certification.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.

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