Job Description

Job Title: Print & Mail Production Supervisor
Location: Battle Creek, MI


Position Overview:
A leading organization in the print and direct mail industry is seeking a Print & Mail Production Supervisor to lead daily bindery and mail production operations. This role is responsible for ensuring efficient workflow from initial print through mail induction, driving on-time performance, and maintaining high-quality standards. The ideal candidate will be a hands-on leader capable of managing production floor controls and resolving technical issues in real-time.

Key Responsibilities:

• Lead day-to-day operations across inserters, folders, inkjet systems, die cutters, and stitchers.

• Execute and adjust production schedules based on workload, staffing, and equipment performance to meet committed mail dates.

• Enforce strict quality standards, including first-piece signoffs, restart verifications, and hourly QC checks.

• Verify correct files, versions, and inkjet data prior to the start of production.

• Troubleshoot equipment and workflow issues to minimize downtime and maximize throughput.

• Coordinate with Digital Print, Prepress, and Customer Service departments to ensure seamless job flow.

• Train and develop team members, supporting cross-training initiatives across the floor.

• Ensure full USPS compliance and proper mail preparation for induction.

Required Qualifications:

• Experience in bindery and/or direct mail production.

• Proven supervisory experience in a print or manufacturing environment.

• Working knowledge of inserters (specifically Flowmaster), folders, inkjet systems, die cutting, and stitching.

• Solid understanding of direct mail workflows and USPS requirements.

• Demonstrated ability to troubleshoot mechanical and process issues.

Preferred Qualifications:

• Experience with labor efficiency planning and overtime management.

• Advanced knowledge of high-volume mail flow and equipment utilization metrics.

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