Job Description

Job Title: Pick/Pack Shipping Manager
Location: Battle Creek, MI (Fort Custer area)
Shift: Days 8:00 am to 5:00 pm

Position Overview: A large organization is seeking a Pick/Pack Shipping Manager to lead outbound warehouse operations. This role is responsible for the coordination of all picking and packing functions, ensuring 100% accuracy and on-time shipments. The ideal candidate is a performance-driven leader who thrives in high-volume environments and is committed to continuous process improvement.

Key Responsibilities

• Direct daily activities for picking, packing, and loading teams to ensure accurate, on-time delivery.
• Evaluate and optimize workflows to reduce errors, shrinkage, and transit damage through improved packaging or automation.
• Enforce strict Quality Control (QC) inspections to maintain item accuracy and condition.
• Manage staff lifecycle, including hiring, training, scheduling, and performance development.
• Oversee warehouse safety, sanitation, and OSHA compliance.
• Coordinate with carriers to manage freight movement and resolve shipping discrepancies.

Required Qualifications

• 3+ years of experience in high-volume E-commerce or 3PL warehouse operations.
• Proven leadership experience managing teams of 20+ associates.
• Technical proficiency with Warehouse Management Systems (WMS), RF scanners, and ERP systems.
• Advanced Excel skills for generating KPI reports on fulfillment speed and accuracy.
• Physical ability to spend a full shift on the warehouse floor and occasionally lift heavy items.

Preferred Qualifications

• Experience in a team-oriented environment with a self-starter mindset.
• Strong focus on coaching and employee development.
• Mindset geared toward continuous improvement and innovation.

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