Job Description

Job Title: Client Success Manager (eCommerce / Account Operations)
Location: Onsite - Battle Creek, MI
Employment Type: Full-Time

Position Overview

We are seeking a highly organized, client-facing Client Success Manager to support merchant accounts. This role bridges technical eCommerce operations with proactive account management. The ideal candidate thrives in structured, process-driven environments while confidently managing client relationships and identifying account growth opportunities.

This is a high-visibility role responsible for onboarding clients, managing digital storefront execution, maintaining data accuracy, and serving as the primary point of contact for assigned accounts.

Key Responsibilities

Product & Store Data Management

• Enter, update, and maintain product and store data within eCommerce platforms
• Ensure strict adherence to formatting standards and naming conventions
• Monitor KPIs and revenue metrics to assess account health
• Develop and present reports with actionable optimization insights

Digital Asset & Brand Management

• Source and standardize brand assets (logos, product images, digital content)
• Ensure storefronts align with brand standards and long-term objectives
• Maintain organized digital asset libraries

Client Success & Account Management

• Lead end-to-end onboarding from contract execution through store launch
• Serve as primary point of contact for client communication
• Manage promotional item updates, store changes, and issue resolution
• Identify upsell and cross-sell opportunities
• Conduct regular check-ins to ensure satisfaction and renewal retention

Growth & Research

• Compile structured lead lists to support prospecting efforts
• Research organizations for account expansion opportunities

Required Qualifications

• Exceptional attention to detail and process adherence
• Strong spreadsheet proficiency (Excel or Google Sheets)
• Experience managing client relationships or accounts 
• Ability to manage multiple projects simultaneously
• Clear and confident written and verbal communication

Preferred Qualifications

• Exposure to eCommerce platforms or CRM systems
• Basic understanding of profitability and account revenue impact
• Solutions-oriented mindset with escalation management experience

Disclaimer:
By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying “STOP” at any time.