Job Description

Title: Project Coordinator – Fulfillment & Print Operations

Location: Onsite - Battle Creek, MI

Overview:
The Special Projects Coordinator will act as the subject matter expert for client-specific operational projects spanning fulfillment, print production, packaging, promotional items, and inventory control. This role supports execution from concept through delivery, ensures high service quality to a large enterprise client, coordinates cross-functional activities, resolves operational issues, and drives continuous improvement.

Key Responsibilities

• Serve as the primary operational coordinator for client projects (fulfillment, print, packaging, promotional products).
• Handle inbound inventory quality control, outbound shipment inspection, and documentation.
• Coordinate complex kitting projects with internal operations and the client.
• Manage catalog and data uploads (Ariba, CIF files) with accuracy and compliance.
• Maintain inventory reporting (DIOR), audit support, and outreach on stock issues.
• Interface with production, fulfillment, IT, and vendors to streamline processes.
• Prepare reports and presentations (weekly status, quarterly reviews) and support SLA tracking.
• Respond to customer inquiries, resolve issues, and communicate project status.
• Support account management and cross-functional tasks as needed.

Qualifications

• 5–7 years of relevant experience (fulfillment, print, packaging production, or promotional sourcing) or equivalent.
• Strong knowledge of fulfillment processes, print production, and packaging materials.
• Experience sourcing promotional items and recommending brand-enhancing products.
• Excellent problem-solving, organization, and communication skills.
• Proficient with Microsoft Applications and productivity tools; able to learn internal systems.
• Strong written and verbal communication; adaptable communication style with internal teams/clients.

Disclaimer:
By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying “STOP” at any time.