Job Description

Job Summary: 

Our staffing Account Managers thrive on building connections and are passionate about helping others. In this role, you’ll leverage and enhance your outstanding people skills and leadership abilities to effectively manage your client’s temporary workforce. By fostering strong relationships with both clients and the WSI temporary workforce, you’ll ensure seamless workforce management and exceptional service.

Essential Duties and Responsibilities:

• Develop and nurture strong relationships with clients by proactively anticipating their needs and resolving issues before they escalate.
• Maintain open lines of communication with both clients and employees, ensuring responsiveness and fostering trust.
• Deliver exceptional customer service to enhance client satisfaction, loyalty, and retention, contributing to the company’s reputation.
• Handle daily recruiting tasks, including phone screenings and in-person interviews.
• Provide job coaching, support, and constructive feedback to both employees and clients.
• Conduct on-site tours, orientations, and onboarding processes, including drug screens and background checks.
• Make weekly client site visits to collaborate with HR contacts, floor supervisors, and support associates.
• Meet and exceed performance metrics, adjusting as needed based on client and company objectives.
• Audit and manage weekly payroll, ensuring accuracy by coordinating with clients and utilizing the Applicant Tracking System (ATS).
• Prepare and present quarterly performance reports to clients, utilizing data, charts, and written analyses.
• Participate in a weekend on-call rotation, providing support as needed to maintain branch operations.

 Key Qualities & Competencies:

• Polished and Professional Communication: You exude confidence and professionalism, delivering clear, effective communication.
• Collaborative and Fast-Paced Environment: You thrive in dynamic, team-oriented settings and excel under pressure.
• Resilience and Grit: You remain calm and composed, even when facing challenges, displaying mental toughness and adaptability.
• Analytical and Innovative: You are naturally curious, diving deep into client processes to uncover insights and develop creative solutions.
• Adaptability and Multitasking: You handle shifting priorities with ease, managing multiple tasks in high-pressure situations.
• Empathetic Customer Service: You approach every interaction with empathy, understanding, and a passion for helping others achieve success.

Requirements

• Pattern of steady employment
• Must possess a successful background in fostering and building professional client relationships
• Must have availability to respond to urgent client needs outside of normal business hours

Disclaimer: By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying 'stop' at any time.