Job Description

Job Summary:

The role involves providing comprehensive sales support for tier-one local customers, collaborating closely with management to prepare quotes, track purchase orders, and follow up on deliveries.

Essential Duties and Responsibilities:

• Deliver inside sales support and direct assistance to identify and manage local customers.
• Collaborate with the Managing Director or senior account manager for sales functions.
• Prepare accurate quotes and track purchase orders, ensuring timely follow-up on shipments.
• Review RFQs, CAD files, and product specifications to generate precise quotations.
• Maintain communication with sales and program management for shipments and customer-related requests.
• Report on future program opportunities to senior management to support business development.
• Resolve open commercial issues, such as tool payments, engineering change costs, and packaging recovery.
• Address cancellation claims and other customer-related financial matters.
• Ensure effective communication of customer actions and updates across relevant departments.
• Organize and maintain customer documentation, including purchase orders and agreements, in shared drive formats.
• Monitor and report on customer quality scorecards, collaborating with plant and quality managers to address quality issues.
• Compile quotes for engineering changes and evaluate benchmark parts for R&D opportunities.