Job Description

Job Summary:

The Quality Manager is responsible for providing leadership, instilling a sense of urgency, and driving problems toward resolution to ensure that quality systems, procedures, and instructions meet Customer requirements, our objectives, and regulatory compliance.

Essential Duties and Responsibilities:

• Oversee quality management systems, ensuring compliance with customer requirements, company objectives, and regulatory standards.
• Lead and direct 8D problem-solving teams for customer-related quality issues, including tracking, reporting, and maintaining necessary records.
• Act as the primary contact for all customer quality concerns, ensuring effective communication and resolution.
• Provide support across all departments for quality system development, corrective/preventative actions, and problem resolution.
• Establish and maintain relationships with personnel from major OEMs and other QA professionals.
• Assist in the selection and certification of suppliers as needed.
• Collaborate on statistical process control improvements with manufacturing and suppliers.
• Complete all APQP-related activities and other Quality Management System requirements.
• Manage conflict and productivity issues professionally and constructively.
• Drive continuous quality improvement aligned with strategic initiatives, such as BEST Wheel and PREP process.
• Identify opportunities for quality improvement and forecast necessary resources.
• Develop and manage the annual quality business plan and budget.
• Ensure compliance with Customer Specific Requirements and quality standards.
• Attend training to enhance job-related knowledge, skills, and certifications.
• Collaborate with other departments to achieve high customer satisfaction ratings and minimize PPM (Parts Per Million).
• Identify potential improvements in quality, design, or production processes.
• Supervise quality personnel and report monthly PREP results to the management team.
• Monitor customer-related costs, including complaints and inspections.
• Travel to customer sites for presentations and corrective action reports as necessary.
• Perform additional duties as required to support departmental goals.
• Comply with all company policies, operational procedures, and OHSA requirements, including IATF and ISO 14001 standards.

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